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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Anthony Russell

May 19, 2023

5  out of  5 rating by Anthony Russell
"David Swift was perfect and answered all my questions. He was very kind and gave me complete attention to my insurance needs."


April 26, 2023

5  out of  5 rating by mlb591981
"Been my agent for years. Helpful any time I needed help"

jenny pruitt

April 25, 2023

5  out of  5 rating by jenny pruitt
"David Swift is “customer service” personified. Super responsive, quick to answer any questions, and provided a competitive rate. I’ve referred him to all my colleagues and am so glad I found him for my business insurance needs. Thank you, David!"

Zena Marie Hennen

April 24, 2023

5  out of  5 rating by Zena Marie Hennen
"As a 30 year Geico customer for auto, I was pulled into the homeowner's discount BECAUSE of Jordon Millen at this location. I had a single homeowner's policy and called to update some information. Jordon Millen went out of her way to look up prices, change details and inform me, how to get multi-policy discounts. I live in a different state and I had to go through my state's representative, and then called Jordon back. Everything is wonderful. I added a second homeowner's policy to another property for the year and my total savings is $500. Started with Rental unit policy State farm $950 Geico 3 cars. $4500 total $5450 Now Homeowners 1 policy $1200 Homeowners 2 policy $950 State farm 3 cars $2800 Total $4950 Because of all the savings, we are going to buy an umbrella policy for the year, for 1 million dollar coverage, for $20 a year."

Chiquita Dinkins

April 11, 2023

5  out of  5 rating by Chiquita Dinkins
"Jordan saved my life an my pockets! I highly recommend if you’re looking for affordable car or maybe even home insurance! Thanks so much again Jordan ;)"

Chad Muhlestein

April 11, 2023

5  out of  5 rating by Chad Muhlestein
"Jackie helped us deal with a totaled vehicle accident that ended up with injuries AND police reports that had to be modified and corrected. Jackie and Rick were superb!!"

Cathy Zizzi

April 6, 2023

5  out of  5 rating by Cathy Zizzi
"Amazing, and efficient response when I traded in a vehicle that I needed to add a new one to my policy. Babusiak agency was friendly and handled my need with ease!"

Danielle Falkner

March 31, 2023

5  out of  5 rating by Danielle Falkner
"Kayce and the RBSFI team are fantastic to work with! I can email anyone on the team and receive an answer same business day. They take the time to review your policies, make sure that you are fully covered based on your needs and answer any questions you have regarding your policies. They've always stayed on top of claims and made sure to escalate when needed. RBSFI is the only State Farm team I would work with!"

Herb Abendroth

March 30, 2023

5  out of  5 rating by Herb Abendroth
"We've been working with Kayce at Rick's agency for years and cannot say enough good things about the service and professionalism shown throughout that time! Keep up the good work."

Katelyn Hudnall

March 30, 2023

5  out of  5 rating by Katelyn Hudnall
"Kayce always goes above and beyond for her clients. She is detail oriented and really gets to know you before suggesting or writing a policy. Kayce and Rick truly want what’s best for their customers. I will happily send business their way any opportunity I get."

Matt Gahrmann

March 30, 2023

1  out of  5 rating by Matt Gahrmann
"I hate that it has come to this after being a former loyal customer for 5+ years however at this point I think all customers should know the truth about the level of service received before they are in my situation and it’s too late.. not once, but twice: to sum it up, nothing short of atrocious. It's really sad because this used to be a great office I’d refer my friends and family to now and all they seem to care about now is writing more policies not making things right when you need the policies. It’s plummeted to the point I've had to cancel my policies and caution anyone against staying with State Farm and this office and especially writing l new policies with then. I was in an incident and the other party accepted liability immediately. State Farm assured me out of pocket costs would be reimbursed yet they were not and I was left out of pocket $1200 and they refused to subrogate for it, despite telling me not to worry! When I reached out the Ricks office they would hide behind a lens that they can’t help with claims so I asked Rick and he refused to help and hid behind a wall saying “he can’t help with claims also”.. here’s an 800 number. I spent over 20 hours every week on hold just to get burned in the end. Insurance is only good if it works when you need it and his office claiming to be “customer service focused” couldn’t be further from the truth anymore. A few months later, I was rear ended, again clearly not liable. I got a $3000 quote from the shop that just fixed my vehicle just a few months prior and State Farm was pleased with. State Farm, in writing said I’d have payment within 48 hours after the repair estimate and pictures were forwarded. Over 3 weeks later, every excuse you can think of from State Farm, and I was issued a $400 payment and told to take it to another facility. FURTHERMORE, I was then told no more payments would be made until the vehicle was apart! I reached out to Rick again begging for help.. to no avail he sent me to another generic 800 number claiming ignorance and refusing to help. It gets better though (well really worse!). I cancel my policies 2/2 and think enough with State Farm and Rick. I’ll eat the thousands of dollars because what other choice do I have, From a corporation making billions and Rick more focused on profit than people. 20 days later his office has the nerve to contact me and state that if I don’t sign a cancellation notice they’ll reinstate my policies without my approval! That’s right! On 2/22 they are now claiming I must do this or without my consent they will start billing me again! This was the first time a notice was requested so it shows you it takes them almost 3 weeks to even realize something is missing, if you take nothing else from this. AND THEY DID! on 3/30 they re-instated my policies without my permission and billed me despite in writing me telling them they aren't authorized and me receiving cancellation confirmations and checks. I’m sure Rick or his office may try to come up with a way to respond to this, and I thought the same thing, which is why I stayed a customer after I was left $1200 out of pocket but as they say, fool me once shame on you, fool me twice, shame on me. Don’t let Rick and State Farm fool you!"

Ashh Pitt

March 21, 2023

5  out of  5 rating by Ashh Pitt
"Leslie took her time and helped me with a replacement policy from one address to the next (hope I’m explaining this right haha). Even when adjustments needed to be made she was able to answer any questions and responded in a timely manner for me to be able to have the correct and proper coverage. Thanks Leslie!"

Donnie Wagner

March 3, 2023

1  out of  5 rating by Donnie Wagner
"They never answer the phone they go up on the price every renewal and I am really tired of it and I have been a customer for twenty years"

Malkin James

March 1, 2023

5  out of  5 rating by Malkin James
"Kayce is very knowledgeable. She is always helpful. I would highly recommend her to everyone. Great personality."


February 17, 2023

5  out of  5 rating by Glammed
"Jordan was EXCELLENT very professional, knowledgeable and passionate about what she does highly recommended!"

Justin Stainback

February 16, 2023

5  out of  5 rating by Justin Stainback
"Have always had great experiences with the staff here. No matter the situation - the staff (in particular Gina and Julia) have been tremendously helpful, courteous and timely with responses. Gina absolutely blew me away with how easy she made the process and how proactive she was with helping me get things set up on a new vehicle while shopping to replace a vehicle that was a total loss when I was rear ended. From start to finish, I've been very happy with my experience here!"

Joseph Jenkins

February 15, 2023

5  out of  5 rating by Joseph Jenkins
"If you are looking for an insurance agency that will actually take care of your needs, this is the one. David did an awesome job setting up our account for car and rental insurance! We later needed life insurance and Kayce handled that with care. And Leslie is always so, so amazing at Customer Service! She's the best! We save money with this agency and have better coverage!"

Jimmy Long

February 10, 2023

5  out of  5 rating by Jimmy Long
"Leslie helped me today. She has such a great personality. We were able to joke some as she helped with my needs. I've been with Rick and company for some time and would recommend them to any and everyone. Awesome group of people!"

Juan Soto

February 10, 2023

5  out of  5 rating by Juan Soto
"I don’t normally post reviews but Jordan Millen is a superstar agent. Professional, knowledgeable, and passionate about her job. Thanks, Jordan! 😁"

Sean Kinsey

February 8, 2023

5  out of  5 rating by Sean Kinsey
"Rick has a great team who provide excellent service! Super easy to do business with this agency!"

James Thaxton

January 31, 2023

5  out of  5 rating by James Thaxton
"Emily did a great job getting my coverage started with State Farm."

Herschel Wagner

January 31, 2023

5  out of  5 rating by Herschel Wagner
"I had reached out to several insurance companies to see if i could get a better rate on my three autos and my home. Emily, with State Farm e -mailed me asking me to give her a chance to quote. She quoted me numbers that beat any others out by hundreds for the same coverage. She spent several hours asking all the questions about my home and cars to get this quote. I had not talked to anyone that went over and above like she did. Thank you again Emily."

Cheryl Ann Lipstreu

January 17, 2023

5  out of  5 rating by Cheryl Ann Lipstreu
"David is he best! He got me great coverage and a better plan than I had before. Thanks David!"

Heather Cotten

January 12, 2023

5  out of  5 rating by Heather Cotten
"Rick and team have done a fantastic job helping myself and my family for the past 15 years. David Swift recently helped me secure a business plan that had the best possible coverage. He took the care to make sure that I was able to have the most amount of coverage for the same amount of money. I always feel cared for with this team!"

Kristi Sexton

January 6, 2023

5  out of  5 rating by Kristi Sexton
"Jordan Millen was GREAT to work with and saved our family a lot of $$!!"