State Farm® Insurance Agent Rick Babusiak

"As a 30 year Geico customer for auto, I was pulled into the homeowner's discount BECAUSE of Jordon Millen at this location. I had a single homeowner's policy and called to update some information. Jordon Millen went out of her way to look up prices, change details and inform me, how to get multi-policy discounts. I live in a different state and I had to go through my state's representative, and then called Jordon back. Everything is wonderful. I added a second homeowner's policy to another property for the year and my total savings is $500. Started with Rental unit policy State farm $950 Geico 3 cars. $4500 total $5450 Now Homeowners 1 policy $1200 Homeowners 2 policy $950 State farm 3 cars $2800 Total $4950 Because of all the savings, we are going to buy an umbrella policy for the year, for 1 million dollar coverage, for $20 a year."

"Kayce and the RBSFI team are fantastic to work with! I can email anyone on the team and receive an answer same business day. They take the time to review your policies, make sure that you are fully covered based on your needs and answer any questions you have regarding your policies. They've always stayed on top of claims and made sure to escalate when needed. RBSFI is the only State Farm team I would work with!"

"I hate that it has come to this after being a former loyal customer for 5+ years however at this point I think all customers should know the truth about the level of service received before they are in my situation and it’s too late.. not once, but twice: to sum it up, nothing short of atrocious. It's really sad because this used to be a great office I’d refer my friends and family to now and all they seem to care about now is writing more policies not making things right when you need the policies. It’s plummeted to the point I've had to cancel my policies and caution anyone against staying with State Farm and this office and especially writing l new policies with then. I was in an incident and the other party accepted liability immediately. State Farm assured me out of pocket costs would be reimbursed yet they were not and I was left out of pocket $1200 and they refused to subrogate for it, despite telling me not to worry! When I reached out the Ricks office they would hide behind a lens that they can’t help with claims so I asked Rick and he refused to help and hid behind a wall saying “he can’t help with claims also”.. here’s an 800 number. I spent over 20 hours every week on hold just to get burned in the end. Insurance is only good if it works when you need it and his office claiming to be “customer service focused” couldn’t be further from the truth anymore. A few months later, I was rear ended, again clearly not liable. I got a $3000 quote from the shop that just fixed my vehicle just a few months prior and State Farm was pleased with. State Farm, in writing said I’d have payment within 48 hours after the repair estimate and pictures were forwarded. Over 3 weeks later, every excuse you can think of from State Farm, and I was issued a $400 payment and told to take it to another facility. FURTHERMORE, I was then told no more payments would be made until the vehicle was apart! I reached out to Rick again begging for help.. to no avail he sent me to another generic 800 number claiming ignorance and refusing to help. It gets better though (well really worse!). I cancel my policies 2/2 and think enough with State Farm and Rick. I’ll eat the thousands of dollars because what other choice do I have, From a corporation making billions and Rick more focused on profit than people. 20 days later his office has the nerve to contact me and state that if I don’t sign a cancellation notice they’ll reinstate my policies without my approval! That’s right! On 2/22 they are now claiming I must do this or without my consent they will start billing me again! This was the first time a notice was requested so it shows you it takes them almost 3 weeks to even realize something is missing, if you take nothing else from this. AND THEY DID! on 3/30 they re-instated my policies without my permission and billed me despite in writing me telling them they aren't authorized and me receiving cancellation confirmations and checks. I’m sure Rick or his office may try to come up with a way to respond to this, and I thought the same thing, which is why I stayed a customer after I was left $1200 out of pocket but as they say, fool me once shame on you, fool me twice, shame on me. Don’t let Rick and State Farm fool you!"

"Leslie took her time and helped me with a replacement policy from one address to the next (hope I’m explaining this right haha). Even when adjustments needed to be made she was able to answer any questions and responded in a timely manner for me to be able to have the correct and proper coverage. Thanks Leslie!"

"Have always had great experiences with the staff here. No matter the situation - the staff (in particular Gina and Julia) have been tremendously helpful, courteous and timely with responses. Gina absolutely blew me away with how easy she made the process and how proactive she was with helping me get things set up on a new vehicle while shopping to replace a vehicle that was a total loss when I was rear ended. From start to finish, I've been very happy with my experience here!"

"If you are looking for an insurance agency that will actually take care of your needs, this is the one. David did an awesome job setting up our account for car and rental insurance! We later needed life insurance and Kayce handled that with care. And Leslie is always so, so amazing at Customer Service! She's the best! We save money with this agency and have better coverage!"

"I had reached out to several insurance companies to see if i could get a better rate on my three autos and my home. Emily, with State Farm e -mailed me asking me to give her a chance to quote. She quoted me numbers that beat any others out by hundreds for the same coverage. She spent several hours asking all the questions about my home and cars to get this quote. I had not talked to anyone that went over and above like she did. Thank you again Emily."

"Rick and team have done a fantastic job helping myself and my family for the past 15 years. David Swift recently helped me secure a business plan that had the best possible coverage. He took the care to make sure that I was able to have the most amount of coverage for the same amount of money. I always feel cared for with this team!"