State Farm® Insurance Agent Rick Babusiak

"We had a fantastic experience working with Rick Babusiak State Farm to get coverage for our home and three cars. Sue was especially great to work with—she really listened, provided several options, and took the time to answer all of our questions. There was absolutely no pressure to purchase; instead, she gave us a holistic look at all of our insurance coverage so we could make informed decisions. We were even able to reduce both of our policies by a couple hundred dollars while increasing our coverage. We feel very confident in our insurance now and highly recommend Rick Babusiak State Farm and Sue to anyone looking for coverage."

"This agency always answers the phone quickly, points me to the correct person to assist, and the assistance is rendered competently and quickly. A distinguishable pleasure from most customer service outreaches today where one is held on the phone interminably while being interrupted with a message "...please stay on the line; your call is important to us.""

"I have been with Rick Babusiak State Farm office for over 10 years now and it has been the best insurance company I have dealt with. Just today Leslie called me to go over my renewal and made sure to make me aware of some of the things I might want to change and gave me some options on how I could save even more on my bill. From the moment I’ve been with them they have all been super helpful and I feel like have always looked for ways to help me save. I would absolutely recommend them to anyone."

"Leslie is always so helpful and easy to work with whenever I have questions or need assistance with my policies!"

"Love Mackenzie! She’s very attentive to all my needs. Thanks for all your help!"

"Always a top-notch customer experience. Sydney is johnny-on-the-spot and super knowledgeable. Thank you for continuing to meet our needs at the highest level!"

"We moved from South Carolina and so had to transfer insurance policies and for a short while, get a renter's policy. When our house sells in SC, we'll need a new HO policy. Initially when contacting this office there was a great deal of confusion and frustration on my part. Leslie however saved the day. She listened to my questions and dutifully got the answers for me. Now everything is just fine and you can bet I'll call Leslie when we're ready for a HO policy. Thank you Leslie for all your efforts. Do I recommend this office? Absolutely yes but I would try and hook up with Leslie if possible. It is now several months later and I contacted Leslie Stouffer once again with questions on insurance that covered a rental car. She replied nearly immediately explaining clearly what it covered and how much it would cost. I asked her to add that - and it's already been done. Thank you Leslie! If you call Rick's office with questions, ask for Leslie! I've added one star to this review for 5 stars because of Leslie. Once again - several months later. I sold a motorcycle and asked Leslie Stouffer to please cancel the coverage. It was done extremely quick with zero issues. I continue to recommend asking for Leslie for your insurance needs. Thanks Leslie! We've had State Farm as our insurance for two years now. First, renters insurance and car, then H.O. Insurance and car. I had a question about my H.O. premium being due or not so I called. McKenzie was terrific. Very friendly and courteous. She told me she would check with billing and call me back. She did indeed clarify everything with billing, and called me back very promptly. Could I find a cheaper insurance company? Perhaps but it's customer service like this that keeps me from doing so. Thanks Mckenzie!"

"Very professional and welcoming vibes."

"Rick helped me get super cheap car insurance and a great deal on refinancing my home. He's always quick to respond to emails and calls, and is an easy person to talk to. Happy with this agent! Update: Sydney has also been very helpful. She was easy to get in contact with, friendly on the phone, and informative. 5 stars!"

"I reached out to Sydney this morning with several questions I had related to the car insurance we just purchased, and she was absolutely fantastic! She was helpful, genuinely, friendly, professional, and took her time to explain all questions I had. Honestly, I have had the exact same experience with every single associate at this location thus far."

"I worked with Kayce during my move from California to North Carolina and she was so helpful. She got back to me on the spot as promised and answered all my questions, directing me straight down the road to a plan that worked for me . Kayce really cares about the client knowing the fine print which helps if you sometimes miss on a detail that could make or break you in case of an emergency or accident . She helped me bundle my auto and home insurance and I’m very happy to be a member. Thank you Kayce for all you help !"

"Sydney has been most helpful in working through our issues trying to correct the VIN# on one of our vehicles. She has followed up through each step. She is very knowledge about what is allowed and what is not allowed within the VIN#. Always very friendly and patient!"

"Heather was lovely to work with writing my new policy. She was very helpful and professional!"

"I had a question about my payment through my bank draft. Leslie was able to amswer my question in a quick and friendly manner."

"I worked with Sydney today, and she was very kind and responsive to what I needed to get done. Highly recommend using Rick Babusiak and his team and look forward to continuing to work with them in the future."

"If you’re not using Rick Babusiak for your insurance needs — what are you even doing?! Seriously, it’s a 10/10 at this office. Emily will help you get exactly what coverage you need for your situation & if you need help with your existing policies? McKenzie is THE BEST at what she does- servicing them! This team is genuinely one of the best around. You can’t go wrong choosing Rick’s office!"

"I never realized how important it was to have a good, local insurance agent until I had Rick and his team as my insurance advisors. There is no other family-owned, local agency out there that cares for its customers like the Babusiak Agency. They answer all my questions and they even call me every renewal to see if there needs to be a changes made to my policies. The professionalism and integrity I have experienced as a customer here is unmatched and I would recommend Rick and his team to anyone looking for insurance. UPDATE: I recently learned about some new endorsements that State Farm has to add to homeowners policies and they are awesome!! One of which is called the “cyber security” endorsement that protects you if your secure systems are hacked or if your identity is stolen. After recently having my Facebook hacked and (thankfully) getting it back, I know that this was an endorsement I needed for peace of mind. It was so affordable and I am grateful to know that I am covered in ways I didn’t even realize existed! Rick’s office is so knowledgeable and caring and I am so grateful to have such a professional team of experts looking out for me and my family."

"Update: I’m not sure how you’re trying to get away with completely lying here, Rick, but it’s surprising to me how little accountability you’ve been willing to take. In my many attempts to reach a mutual understanding with you, you’ve apologized for nothing and after asking me to not post a review, you completely quit responding altogether. I’m also surprised how a company would reference other positive customer reviews to discount my very honest experience with your office. No one gets it right 100% of the time. I said everything that happened as honestly as I could including direct quotes we heard from your office. As far as the tree goes, your office’s errors were so egregious and the effects of following such advice would have been so damaging to us, I have no other option than to post reviews. A sincere apology from you in private over email would’ve kept me from pursuing any of this publicly and I’m regretful that could not happen. Original Comment: This office has caused my wife and I extreme stress, frustration, and the loss of thousands of dollars we should've received from claims. We had a policy inactive on our account that would've paid out over $10k when I was hospitalized for 30 days and nearly died. When we confronted our agent at Rick's office, we were told by our agent Kayce that "this is a good learning experience for me". Then we requested a policy get cancelled and it was never done. We paid for that policy for around 8 months when we didn't need it. The money was eventually refunded, but we had to reach out and be very firm for this to happen. Lastly, we had a claim we needed to file because a massive tree fell on our property, blocked our driveway, and landed on our neighbors cars. We were told incorrect information FOUR separate times by staff members of this office, including having the tree removed before filing the claim. Had we followed any of that advice, we would not have been able to properly file a claim that could get approved. I had to contact a different State Farm office to get correct information on how I should proceed. We quickly transferred to that office (they are GREAT, and highly recommended - Elizabeth Soots State Farm in Kernersville). Again, this request was not done completely and we had to follow up with them again to do it correctly. Every step of the way it has seemed that incompetence, negligence, and laziness has been the driving factor for how we've been dealt with by Rick and his team. When I asked for him to take accountability for these mistakes, he told me not to post reviews because, and I quote, "I really hope you can reconsider your posts — as that hurts my family". I found this very manipulative and borderline cruel, since he spent many emails denying that his agents did anything wrong in dealing with us, and that it was our fault the $10,000+ claim wasn't approved. We were told we couldn't sign up for this specific service when my wife was pregnant, but that we WOULD be signed up when we had our baby. In our postpartum season, during my hospitalization, deaths in the family, and other family tragedies, it got lost in the shuffle on our end; but we were told they would follow up with us and they never did. Our daughter was 6 months old when I was admitted to the hospital. I have heard from reliable sources that this office is a "bulk" office that's one of the nation's "top performers". Unfortunately, this means they do not give the proper care and attention to their customers, and I would never recommend them to anyone."

"Kayce made the process of switching agents, getting renters insurance, and making renters work while also needing home insurance for a new house an absolute breeze. She’s been personable, patient, and on top of things from the get go. I’m so glad I finally switched over to Rick Babusiak and have had the pleasure of working with Kayce!"

"Would highly recommend using State Farm Babusiak Insurance Agency. Julia Gale is amazing and was so helpful in our transition for home and auto. We are much happier with our insurance policy and it is great to have everything at one place. I am so thankful to Julia and the Babusiak team for all their help. If you’re looking for a great insurance agent definitely recommend the Babusiak agency."

"Kayce absolutely saved me! She is super friendly and saved me over $2600 dollars a year from my past insurance, YAY! I got even more insurance/better coverage from State Farm at less than half the price I was going to pay alone for my vehicle insurance. Kayce was super friendly and willing to answer all my questions and give me details about my policy. As someone who never knew about “shopping” for insurance, I am so glad I was told to reach out to her. Absolutely recommend, will be happy to have Kayce as my agent for the rest of my days."

"Just got my new auto policy and not only did Georgina assist me in getting my old quote lowered, she also was able to get some of my coverage limits increased, with an included rental policy! I will definitely recommend anyone to come here if you are in need of someone to actually assist you vs. just giving you a number and wishing you luck. Thank you, Georgina!! :D"

"Working with Kayce Watson at State Farm has been an absolute pleasure! She helped me with auto, home, and life insurance. From the moment I reached out, Kayce has been incredibly patience, knowledgeable, friendly, and genuinely interested in helping me find the right coverage for me. She took the time to answer my questions and explain all my options clearly. If you're looking for an excellent insurance agent, I highly recommend Kayce Watson at State Farm."

"Leslie looks for ways to save you money and is always quick to respond and makes sure you always understand what your coverage entails"

"I have been a client of this agency for the past 10 years, through numerous major life events. Leslie is the epitome of exceptional customer service! She has handled by my accounts with multiple new drivers as my children have grown and frequent new car purchases. Leslie has been prompt with each new change, and has been diligent in keeping an eye on policy changes; she has spent countless hours assisting and always with a smile on her face and joy in her voice. Thanks for all you do, Leslie!"